Problem (bones not found) with custom skeleton and Live Characters

[Vaquero]

I applied the scale factor, but the problems with the live characters plugin persist!
First problem: When connected to the live characters server, the character size is increased by a huge factor.

Second problem: When connected to the live characters server, the character looks like a stick figure.

See attachment "LiveCharacterSkinning2.jpg" when not connected in comparison to "LiveCharacterSkinning.jpg", when connected via live characters plugin.

I think we still do have a support subscription, but it will end soon. Should I ask my supervisor to get into contact?