Realistic Light and Shadows Using Vizard and 3DS Max

[jde]

i've spent about 6 months trying to get support from Autodesk on this issue and they've decided to put the issue on their product development schedule because they can't find a solution. they've also stopped responding to my emails entirely despite the fact that we've purchased a service contract. i'll be sure to post a solution on this site if they ever provide me with one. in the meantime, i'm thinking about purchasing the finalrender plugin for 3ds to see if that rendering engine solves the problem.