Exporting textures from Sketchup to Vizard

[Lithium]

Hi,
I am exporting a simple model from SketchUp into Vizard ( viz.add(file.dae) ).
The basic shapes look fine but the textures do not load in Vizard .The output reports warnings like this:
"Warning: could not find file "/Z:/PEOPLE/Lilith/showermodel2/texture9.jpg"
processTexture(./ID9)"
This is the correct pathname for the jpg, though, and there seems to be nothing wrong with the jpg itself.
The only things I can think of are the extra slash before the drive name, and the fact that they are forward- rather than back- slashes, but I don't think either of those are the issue.

Does anyone know what is going on and how to solve this problem? Thanks in advance!

[Jeff]

Have you tried placing the .dae file and the texture folder at the same level as shown in the Loading the model in Vizard section of this (http://kb.worldviz.com/articles/1413) article?

[Lithium]

Yes, the .dae file and the folder containing the textures are in the same level, same folder. I think I followed everything according to the article.

[Jeff]

Can you upload the model here (http://upload.worldviz.com) so I can take a look?

[Lithium]

Sure, the upload reference code is 621666.
Thanks for your time!

[Jeff]

When I loaded the model the textures were there. What is the version number of Vizard 3 that you are using? Check that by going to Help -> About Vizard.

[Lithium]

That seems to have been the problem! I upgraded to the most recent version of Vizard3 and the textures are there now.
Thanks for your help!