Load failed in COLLADA DOM Conversion

[javadi]

Dear all

I installed Vizard on a new computer. I receive the following error messages when I want to run my model.

Load failed in COLLADA DOM
Load failed in COLLADA DOM conversion

Do you know how I can solve this problem? I looked at installed toolboxes in another machine that Vizard works fine and did not see any toolbox for import of .dae files. I have only numpy and scipy in addition to the ones that are included with Vizard (distribute, PIL, pip).

The only difference that I can think of is that I have not installed Google Sketchup on the problematic machine. Could it be the reason? Is there any other way instead of installing this application? Very many thanks.

Greetings
Amir