Load failed in COLLADA DOM Conversion

[javadi]

Dear all

I installed Vizard on a new computer. I receive the following error messages when I want to run my model.

Load failed in COLLADA DOM
Load failed in COLLADA DOM conversion

Do you know how I can solve this problem? I looked at installed toolboxes in another machine that Vizard works fine and did not see any toolbox for import of .dae files. I have only numpy and scipy in addition to the ones that are included with Vizard (distribute, PIL, pip).

The only difference that I can think of is that I have not installed Google Sketchup on the problematic machine. Could it be the reason? Is there any other way instead of installing this application? Very many thanks.

Greetings
Amir

[Jeff]

Do you have the latest version of Vizard on the machine that shows this error?
Did the model load without error in Vizard on another machine?

[javadi]

Hi,

Thanks for your reply. Yes, it is the latest version. And yes, the model loads without any error on another machine.

Cheers
Amir

[Jeff]

What is the size of this model? Can you open it in Inspector? Is the Vizard version the same on the other machine?

[javadi]

Hello again,

The sizes are very small. I've attached one of the .dae's. I have to try the Inspector and the exact version on Monday. I'll write you again on Monday. Thanks again for your attention.

Greetings
Amir

[javadi]

Hi,

Just to give an update. I realised that the reason I couldn't run the code successfully was the location of the files. I moved the files to C:\ and the code ran successfully.

Thanks Jeff for your replies.

Regards
Amir