Normal map problem

[mspusch]

Dear Panagiotis,

Thanks for your note -- Worldviz has a support ticketing system for commercial support, where we target a 24h response rate.

This ticketing system is closed to the outside, i.e. your questions and your project is kept private. this is what most industrial / commercial customers use.

For getting access, you will need a valid Vizard support contract. If you have purchased one, you should have received the login data, otherwise please email support@worldviz.com .

As for this forum support, our support engineers do their best to keep up with support here, but as this is unpaid support, they do this after serving the commercial customers on the ticket based system.

All best,

Matthias