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  #1  
Old 10-16-2015, 08:21 AM
jizh1000 jizh1000 is offline
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Join Date: May 2015
Posts: 4
An error occured when adjusting thresholds
Hi,

I was trying to adjust the thresholds for one of the cameras, the a fatal error was prompted. A screenshot is attached. I tried to restart the PPT studio and also restart my computer but it didn't help. I am wondering how to solve the problem?

Thanks.
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  #2  
Old 10-16-2015, 11:04 AM
jizh1000 jizh1000 is offline
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Join Date: May 2015
Posts: 4
I have also tried to power cycle the Ethernet switch, but it is still not working.
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  #3  
Old 10-16-2015, 11:31 AM
Jeff Jeff is offline
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Join Date: Aug 2008
Posts: 2,471
Close down PPT Studio and power cycle the switch. Wait for the cameras to show a connection in the DHCP server and then start up PPT Studio. If you're still having issues please contact us at support@worldviz.com for further assistance.
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