Immersion Wired Gloves Crashing WinViz on startup

[markisrt4]

We have wired gloves from Immersion that we'd like to use within the newest version of Vizard. Unfortunately, when loading the cyberglove.dls plugin, winviz.exe crashes.

First I run the virtual hand device manager followed by the DCU. The DCU successfully shows the movement of my hand / fingers. Next when starting up a vizard demo, Winviz.exe crashes and supplies the error dialog boxes (see the bitmaps).
I just installed the newest version of Vizard today, as well as uninstalling and reinstalling the Virtual Hand SDK.

I did have some problems with the SDK working initially, however. I had an issue getting the authorization utility to work. The utility issued the following error: Init Failure: NETWORK: REPLY FROM NETWORK DRIVER IS BAD (-103) for C:\....\LICENSE.TXT. In order to fix this issue, I had to delete the c:\windows\system32\esnecil.ind file and re-booted my machine. I am wondering if this would have anything to do with Winviz.exe crashing.

Please help! Thanks.

[farshizzo]

The second screenshot seems to suggest that the crash is occurring in the VirtualHand library. We have a wired CyberGlove connected over serial and it works fine. We are using the Aug 21 2006 build of the DCU. I really don't know what could be causing this. Do you have a minimal script that reproduces this crash?

[markisrt4]

import viz

sensor = viz.add('cyberglove.dls')
hand = hand.add(sensor,hand.CYBERGLOVE)

viz.go()

[farshizzo]

Send me an email at lashkari@worldviz.com and I will provide you with a debug version of the plugin. Hopefully this will let us know where the crash is occurring.