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Hi VDong,
We've been hearing the same problem from a few different people lately and are currently trying to discover the source of the problem.
A few questions:
1. What version of Max are you using?
2. Have you installed any updates or plugins on it?
2a.If so, what updates/plugins?
3. How long have you been having this problem?
4. Has that copy of max successfully exported avatars at any point in the past?
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