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Hi chris_user,
Usually this happens if Max runs out of RAM when exporting. You can check your ram usage in the task manager to see if this is the case.
To reduce the ram usage, you have a few options:
-Reduce your "download texture size" display preferences. This is found in Customize -> Preferences -> Viewports Tab -> Configure Driver -> Appearance Preferences
-Display models without a preview of their materials. Command Panel -> Display Tab -> Display Color Rollout -> Shaded: Object Color
After applying these settings, save the file, close max, and reload it in a new session.
If this fails, you can also try exporting the model in sections.
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