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Can you try exporting the file as VRML instead of OBJ? Vizard's VRML importer is very strong and reliable. I have much less experience with the reliability of the OBJ importer. Also, are you sure there nothing simple like the face texture just not being found or the filename is say not a DOS compatible name (I know the 3DS format requires DOS style filenames). If you change your face texture resolution to say 511x511, Vizard will automatically resize it to 512x512 and will notifiy in the message window to this effect. This will at least verify that it's attempting to use the texture. Finally, you should be able to get a handle to the face part of the mesh (e.g., object.getchild('name')) and you can then use the <node3d>.texture command to manually apply a texture.
Try a few of these and let me know the results.
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