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Abood Karkar
03-20-2017, 02:30 AM
Dear all,

I am trying to use PPT studio 2013 installed on a laptop but it is not connecting to PPT cameras.

As recent change to the laptop, I added a password and changed the name of the user. However, I removed the password and returned the original name of the user account, but PPT still does not connect to cameras.

I tried to search for similar errors, but I did not find related topics.

Could you tell me please how I can fix this problem. I am attaching required snapshots for further consideration.

Thanks a lot in advance,

Best Regards,
Abood Karkar

Jeff
03-20-2017, 03:04 AM
The error message indicates a hardware issue with camera FP8M9. Try the following to connect the other 3 cameras:


Unplug the cable for camera FP8M9 from the PoE switch
Power cycle the switch with remaining 3 cameras connected
Wait for the cameras to show a connection in the DHCP server
Start up PPT Studio


Please contact support@worldviz.com for further assistance.