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Old 03-20-2017, 01:30 AM
Abood Karkar Abood Karkar is offline
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Join Date: Jan 2016
Posts: 11
Camera Sensor Time out

Dear all,

I am trying to use PPT studio 2013 installed on a laptop but it is not connecting to PPT cameras.

As recent change to the laptop, I added a password and changed the name of the user. However, I removed the password and returned the original name of the user account, but PPT still does not connect to cameras.

I tried to search for similar errors, but I did not find related topics.

Could you tell me please how I can fix this problem. I am attaching required snapshots for further consideration.

Thanks a lot in advance,

Best Regards,
Abood Karkar
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Last edited by Abood Karkar; 03-20-2017 at 01:33 AM.
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Old 03-20-2017, 02:04 AM
Jeff Jeff is offline
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Join Date: Aug 2008
Posts: 2,324
The error message indicates a hardware issue with camera FP8M9. Try the following to connect the other 3 cameras:
  • Unplug the cable for camera FP8M9 from the PoE switch
  • Power cycle the switch with remaining 3 cameras connected
  • Wait for the cameras to show a connection in the DHCP server
  • Start up PPT Studio

Please contact support@worldviz.com for further assistance.
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